FAQs

Our Administration office is open from 7am-5pm Monday to Friday.  Operational hours are determined by events held at the Centre.

Have a question about an event you are attending? Our friendly team is here to help.

Conditions of Entry apply to all employees, visitors, guests and delegates at Adelaide Convention Centre. Please read our Conditions of Entry prior to attending an event. Please read our Conditions of Entry prior to attending an event.

For customer service support, parking or any general enquiries:
P +61 8 8212 4099
E [email protected]

For all booking and sales enquiries:
P +61 8 8210 6677
E [email protected]

For all media enquiries:
P +61 8 8212 6752
E [email protected]

Sitemap
For a helpful visual reference of the Centre, download our sitemap here. Equipped with icons for important amenities such as lifts, bathrooms and parking access, it’s a helpful tool to have when planning your event.

Interactive map
Discover the best space for your event with our interactive map by clicking here. Get a detailed view of each floor, alongside key details, size dimensions, capacity, and browse images of each space.

Virtual Tour
Explore the Centre with a virtual tour of our event spaces, providing a bird’s-eye view of where you are, walking around the venue. Click here to take our virtual tour.

Adelaide Convention Centre is a card only venue. Payment is accepted via card only for all onsite orders and requests, including car parking, food and beverage. All credit cards, debit cards, Apple Pay and Android Pay are accepted, no surcharge.

Adelaide Convention Centre is located on North Terrace, Adelaide SA 5000 near the Adelaide Railway Station. To see Adelaide Convention Centre on a map, click here.

By public transport
Adelaide has an extensive public transport system of buses, trains and trams, operated by Adelaide Metro. The tram is free to travel on within the city centre, with the closest tram stop conveniently located a two-minute walk from the Centre, in front of the historic Adelaide Railway Station.

From the airport
Adelaide Airport is located just 6km away from the Adelaide Convention Centre, approximately 15 min drive from the airport. Adelaide Metro also offers a convenient Adelaide Airport bus service, including the city bus services (bus J1 and J2) which pass through the Adelaide city centre. Learn more about Adelaide Airport bus services here

If you’re looking to venture out and explore the state as part of your visit, renting a car is a great option. Plan your visit and check out the car parking options at Adelaide Convention Centre before your event. To hire a car, you can visit the following companies which have desks at the airport:
AVIS
Budget
Europcar
Hertz
SIXT
Enterprise Rent a Car

Taxi & ridesharing
If you’re planning to spend your stay in the city, you’ll best experience Adelaide walking or booking short car rides. Taxis can be booked for pick-up or drop-off at Adelaide Convention Centre, with a taxi rank located right in front of the Centre’s main entrance off North Terrace.

Yes, Adelaide Convention Centre has two designated undercover car parks: The North Terrace and Riverbank car park.

Both car parks are located directly under the Centre and operate 24 hours a day, 7 days a week.

Each car park is fitted with video surveillance camera systems and security patrols both areas.

Automated payment stations are available in both car parks and accept payment via card only. All credit cards, debit cards, Apple Pay and Android Pay are accepted, no surcharge.

Please note that our car parks can reach capacity early in the day during busy events.

For further information on parking rates, please visit our Car Parking page.

Unfortunately we are not able to reserve individual car parking spaces on a casual basis. For permanent parking options, please contact our team.

A limited number of bicycle parking racks are located at the Main (East) Entrance and West Entrance of Adelaide Convention Centre.

Motorcycle parking is available within both car parks. The same rates apply whether parking a car or motorcycle.

Yes. Adelaide Convention Centre offers complimentary Wi-Fi that can be accessed throughout the venue. 

Adelaide Convention Centre has multiple entrances (West, Central and East).

Although you can use any entrance, for ease of access we recommend checking our sitemap for a visual reference of the centre.

Our sitemap is also equipped with icons for important amenities such as lifts, bathrooms and parking access.

Adelaide Convention Centre is a no smoking and no vaping venue. This includes the use of e-cigarettes, e-cigars and vape pens. Smoking is only permitted at designated areas outside the venue ensuring an exclusion zone of at least five metres is maintained from entry and exit doors. On the spot fines apply to users of these devices within the building or within five metres of entry and exit doors. 

If you misplace an item during your visit to Adelaide Convention Centre, click here to complete our Enquiry Form or contact our Customer Service team on (08) 8212 4099.

Yes, Adelaide Convention Centre is an accessible venue, offering a range of accessible facilities and services to deliver experiences everyone can enjoy. You can request assistance from our Floor Ambassadors, organised prior to your event for convenience or upon arrival.

View our Accessibility page for further information.

Yes, both of Adelaide Convention Centre’s undercover car parks offer accessible parking spaces. The accessible parking spaces are located near lifts with access to Adelaide Convention Centre.
For more information regarding our car parks, click here.

Yes, Adelaide Convention Centre is a mobility friendly and wheelchair accessible venue. 

All levels in our building are accessible via lifts and escalators. 

Stage ramping, portable wheelchair lifts and wheelchair hire can also be arranged.

Accessible toilets are located across all three levels. 

The Centre is fitted out with digital and braille signage along with an audible PA system, to guide sensory impaired guests around the venue. Braille signage can be arranged in the event space, and hearing augmentation systems are also available upon request. An audible PA system is installed throughout the centre and used in the event of an emergency.

Assistance animals are welcome at Adelaide Convention Centre, at the owner’s responsibility.

Please reach out prior to the event if you have specific questions or concerns. 

All of our team members are trained to recognize the Hidden Disabilities Sunflower symbol and understand the needs of individuals with hidden disabilities, equipping them to offer appropriate support, understanding, and adjustments when needed.

Learn more about hidden disabilities here.

Yes – we offer accessible, purpose-built rooms for mothers and caregivers. These rooms are available for feeding, changing and privacy during events, and are recognised by the Australian Breastfeeding Association.

We have plenty of convenient charging stations for laptops and mobiles phones located on tables in common areas around the venue.

Private prayer rooms are available upon request.

We have 5 private meeting pods across Adelaide Convention Centre, that are free for our visitors to use at any time.
Our meeting pods also include charging stations for your convenience.

We have complimentary coat check and luggage storage for our visitors at the main reception.

Please note this temporary storage is subject to availability.

Male and female toilets, including all gender and accessible toilets, are located throughout Adelaide Convention Centre.

Adelaide Convention Centre is conveniently located near many major attractions including:

Adelaide Oval – located right across the bridge from Adelaide Convention Centre, Adelaide Oval is home to major sporting events and concerts.

Adelaide Botanic Garden – only a 20-minute stroll away, the Adelaide Botanic Garden is an oasis in the cosmopolitan heart of the city.

MOD – Australia’s leading future-focused museum, only a 2-minute stroll from Adelaide Convention Centre.

Adelaide Zoo – one of Adelaide’s most iconic attractions, is home to more than 2,400 animals and 200 species is only a minute walk from Adelaide Convention Centre.

Learn more about things to do in Adelaide

Adelaide Airport is located just 6km away from the Adelaide Convention Centre, a 15 minute drive from the airport. Adelaide Metro also offers a convenient Adelaide Airport bus service, including the city bus services (bus J1 and J2) which pass through the Adelaide city centre.

Learn more about Adelaide Airport bus services here

A small city with big energy, Adelaide offers accommodation options for every budget. Stay in gorgeous hotels, conveniently located in Adelaide’s heart, for a fraction of the price of bigger cities. The Centre is just a short stroll from 4,000 hotel rooms, with 10,000 rooms available in the broader city centre.

Explore accommodation options here

If you would like to purchase food, coffee or drinks outside of your event, there is a wide range of dining options near Adelaide Convention Centre.

Located immediately underneath the Centre’s East Building, Home Ground is a thriving dining precinct where the city meets the riverbank. Open daily from 8am, Home Ground serves up relaxed indoor and alfresco dining, complemented by stunning river views. It’s the perfect spot for a meal or a rejuvenating break between sessions.

Adelaide’s famous food market and Chinatown precinct is a must visit, located a comfortable walk through the city’s heart or short tram ride from the Centre. One of the largest undercover fresh produce markets in the Southern Hemisphere, the Adelaide Central Market is a buzzing foodie paradise with over 70 traders under one roof.

To see our upcoming publicly ticketed events, please visit our What’s On page.

Please note that our exhibitions, conferences and other events are not listed unless requested by the client.

We offer an exciting and diverse range of opportunities to work at the pinnacle of events in South Australia. Please visit our Careers website to see current vacancies.

Adelaide Convention Centre is proudly operated by Adelaide Venue Management.

Adelaide Venue Management operates three of Adelaide’s most iconic venues: Adelaide Convention Centre, Adelaide Entertainment Centre, and Coopers Stadium, in addition to functions and events at The Drive.

Learn more about Adelaide Venue Management

To send your feedback or make a complaint, please contact team at [email protected] or (08) 8212 4099.

Adelaide Convention Centre does not manage tickets to all shows, concerts and events.
For questions regarding the purchase of tickets, misplaced tickets, refunds or changes, please contact the authorised ticket issuer or event organiser you purchased your tickets from.